FORDATA systems are dedicated to the support of complex and confidential transactions of various types. Whether it is a merger, audit, or negotiating a loan with a consortium of banks, the key is to work with professionals who know the individual requirements of each process and are able to manage it in accordance with industry best practices.
Allow our experts to fully support your project 24/7.
Our team will complete all the time consuming tasks, so you can focus on negotiating and managing the project. This is possible, because our service includes:
01 Exclusive access to the system under individual link
FORDATA Virtual Data Room, as well as its PRO version, is an application provided to a client via the Internet, for a limited time, under the implementation of a specific project. It operates on any operating system and in whichever web browser. It works without the necessity to install the system on user’s computer. All you need is a computer with access to the Internet.

Configuration and access to the system can be granted even within an hour of notification.

Data room is provided under an individual link that is known only to you and the invited users.
02 Dedicated Project Manager available 24/7
Our Project Managers are experts in their field who apart from providing you with their knowledge on industry best practices, also help with the management of Data Room, so that you can focus on executing the deal instead of managing the system.

Due to the time pressure, which characterizes the majority of transactions supported by us, our managers are at your service 24 hours a day, 7 days a week.

We guarantee that throughout the project a dedicated Project Manager will be working with you. Think of him as if he was an additional member of your team, that will relieve you in the most time consuming tasks.
03 Organizational support
As part of the service, we offer a comprehensive support in the preparation of the system. According to individual arrangements, our team can be responsible for: uploading documents and creating a file structure, managing access rights to files, managing users. During the process our team may also manage the system on your behalf.

Every task is fulfilled in accordance with very rigorous rules, resulting from both ISO standard and our internal regulations. Everything is to ensure safety and security of confidential information entrusted to us.
04 Technical support available 24/7
For your convenience, FORDATA technical support team is available 24h a day, 7 days a week. Technical support is available both for you and all of your business partners who have granted access to the Data Room.
05 Individual training
As standard after signing the contract we organize a training conference regarding system management for our client. During the meeting we also determine the scope of work that will be performed by our team.

Depending on your preference, training may be conducted either In the form of a conference call or at your Office.
06 DVD Archive
At every stage of the transaction, we are ready to provide you with a complete and compatible copy of your Data Room (documents, reports) on an encrypted DVD or other encrypted drive. It is a standard expected in case of mergers and acquistions. The disc is usually an attachment to an investment agreement in the event of any dispute in the future.
What distinguishes our customer service team?
A few simple rules, that make us a real support, available whenever you need it, right away, but also provided in a friendly atmosphere and always in accordance with the Information Security Policy.
01 We are always available and act right away
• Answering calls within 15 seconds
• Answering e-mails within 15 minutes
• Available 24 hours a day, 7 days a week
• 94,4 % of cases are being solved immediately
• We solve difficulties efficiently and never leave cases open
• We treat every case individually
02 We build relations with our clients
• We are polite and we appreciate honesty
• We do not redirect incoming calls and we do not use chat scripts
• We act proactively
• We have knowledge about the industry in which we operate and thus we cooperate efficiently with our clients
03 We listen to our clients
• We ask for opinions about our system
• We are not afraid of the feedback regarding our work and cooperation with us
• We are implementing customer’ ideas concerning our system development
04 We like our clients and they like us too
• 70 % of our deals come from returning clients
• 95 % of our clients mark us with the highest notes

05 We cultivate the culture of the information security
• We act in compliance with the ISO 27 001 standard requirements
• We take care of information security by working following internal rules and procedures
• We promote high standards of information security
Additional support, available right away
FORDATA provides a wide range of additional services, which meet the typical needs that may appear during implementation of transactional processes.
01 Document scanning
Scanning a vast amount of files in different formats, including not conventional ones, can make your project logistically complicated and time consuming. Services for files organization and digitalization provided by FORDATA will speed up documents preparation and automate the process of uploading. Scanning might take place in one of our scanning centers or at client’s headquarters.
02 Translation of documents
Translation services are performed by our partner, Polish market leading translation agency specializing in legal, financial and banking translations. Translations can be ordered for the entire set of files shared within the Data Room or only for selected individual documents at every stage of the process.
03 Files conversion
In order to guarantee the highest level of security of files shared within the Data Room, FORDATA provides conversion services, from files in Word, Excel, JPG and other formats, to PDF, which is protected to the highest degree.
04 Optimization of big files
Optimization (changing size) and splitting big files into smaller ones are performed in order to shorten the time of uploading and opening documents and thus, to increase comfort of using our application.
05 Verification of the quality
Verification of the documents quality is performed in order to check all or only selected key documents in terms of quality, readability, text orientation and scan quality. The service may also include the so-called sensitive text-whitening (name of the contractor, the amount of the contract, etc.)
We are trusted by
FORDATA services are used by market leaders, especially in CEE region, including the largest advisory companies, banks, investment boutiques, law firms and Private Equity/Venture Capital funds. We support transactional processes, such as mergers and acquisitions, restructurings, IPOs, or projects associated with obtaining financing (bond issues, syndicated loans, etc.), as well as projects which require sharing confidential information to external parties.
500 +
EUR 9 billion
the value of
completed deals
50 000 +
9 countries
(CEE, Europe, USA)
© All rights reserved. FORDATA sp. z o.o. (2019)

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